Return & Refund Policy
We want you to be fully satisfied with your purchase. Please read the following policy carefully to understand your rights and responsibilities regarding returns, replacements, and refunds.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and invoice included.
- Products showing signs of physical damage, tampering, or misuse will not be eligible for return.
2. Non-Returnable Conditions
Returns will not be accepted in the following cases:
- Damage caused due to improper use or handling
- Missing accessories or packaging
- Products returned without prior approval
- Minor variations in sound quality or personal preference
3. Defective or Damaged Products
- If you receive a defective, damaged, or non-working product, you must report it within 48 hours of delivery.
- Provide clear images or videos showing the issue for verification.
- After inspection, a replacement or refund will be initiated.
4. Return Process
- To initiate a return, contact customer support at: stunner.infocom@gmail.com
- Once approved, instructions for return shipping will be shared.
- The product must be shipped back within the given timeframe.
5. Refund Policy
- Refunds are processed only after the returned product is received and inspected.
- If approved, the refund will be issued within 5–7 business days.
- Refunds will be credited to the original payment method.
- Shipping charges (if any) are non-refundable.
6. Replacement Policy
- Replacements are subject to product availability.
- If the same product is unavailable, an alternative or refund will be offered.
7. Warranty (If Applicable)
- Some products may include a limited warranty against manufacturing defects.
- Warranty does not cover physical damage, water damage, or normal wear and tear.
8. Important Notes
- Keep the original packaging until the return period ends.
- Always record an unboxing video for proof in case of damage or missing items.
- All decisions regarding returns and refunds will be made after proper verification.